These terms

These terms are an agreement between ST Humans Pty Ltd (ABN 23 613 672 021, “EZtms”, “we”) and the courier or freight-forwarding company that subscribes to EZtms (“the Company”, “you”). By creating a company account or using the service, you agree to these terms and to our Privacy Policy. If you sign up on behalf of a company, you confirm that you are authorised to bind it.

The carriage contract, charges and liability between the Company and its customers (senders and recipients) are a matter between the Company and its customers. These terms do not set them.

The service

EZtms is software the Company uses — customer-facing quote, booking and tracking pages, a staff app (receiving scans, voyages, invoices, manifest exports and more), and AI tools.

EZtms is not a carrier, and not a customs broker or clearance agent. We do not receive or move goods, lodge customs declarations, or give customs, tax or legal advice. Carriage and customs clearance are carried out by the Company and the providers it chooses.

The service keeps improving and may change. We will tell you in advance about significant changes that disadvantage the Company.

Accounts

• Give accurate information when you sign up, and keep it up to date.
• The owner creates staff accounts and sets their roles. The Company is responsible for everything done through its accounts.
• Keep passwords secure and do not share accounts. Tell us promptly if you suspect unauthorised use.

Subscription and fees

• There is no free trial. The base plan is A$330 per month (including A$30 GST), charged monthly in advance from the day the subscription starts.
• Add-ons have a fixed monthly fee on top of the base plan: AI item declaration helper A$55 per month (including A$5 GST), booking by chat A$110 per month (including A$10 GST), staff AI assistant A$55 per month (including A$5 GST), also shown on the subscription screen when you turn them on. Each add-on has a monthly usage limit that resets each calendar month (in the Company’s time zone). When a limit is reached, only that feature stops for the rest of the month.
• The base plan includes owner AI tools (rate card import and customs broker template mapping), up to 20 uses of each per month.
• Payments are processed by Stripe. Amounts are in Australian dollars and include GST. Invoices and receipts are available from billing management (Stripe) on the subscription screen. If you turn an add-on on during a subscription, the charge is prorated for the rest of the billing period and added to the next invoice, and that calendar month’s usage limits are reduced in proportion to the days left. If you turn an add-on off, it stops immediately and no credit is given for the unused time; any prorated amount already added for turning it on is still charged on the next invoice. Turning it back on within the same billing period costs nothing more for that period.
• If a payment fails, the service keeps working for 7 days. If payment is still not made after that, the staff app and customer pages are suspended until it is.
• We will give at least 30 days’ notice of any price change.
• Fees already paid are not refunded for unused time, except as required by the Australian Consumer Law.

The Company's responsibilities

• Customer data — the Company is the APP entity responsible for its customers’ personal information under the Privacy Act. Giving customers a privacy notice and obtaining any consents needed is the Company’s responsibility. EZtms generates a customer privacy policy from the Company’s details (the “개인정보 처리방침” link on the Company’s pages), but the Company must check that it matches how it actually handles information and supplement it if needed. EZtms processes customer information on the Company’s behalf in line with the EZtms Privacy Policy.
• Accuracy of declarations — the Company is responsible for the accuracy of information given to customs and carriers, such as item descriptions, quantities, values, HS codes, recipient names and personal customs clearance codes, and for making sure no prohibited or restricted goods are shipped.
• Prices and invoices — the Company is responsible for the rates and fees it sets, and for invoices issued in its name, including how GST is shown on them.
• Compliance — the Company must comply with the laws that apply to its business, including customs, biosecurity, dangerous goods, sanctions, privacy and spam laws.
• Checking AI output — AI suggestions can be wrong. Staff must check them before relying on them.

Acceptable use

• Using the service unlawfully, or to facilitate the shipment of prohibited goods, smuggling or evasion of sanctions
• Attempting to access another company’s information or to bypass security measures
• Burdening the service with excessive automated requests, scraping it without permission, or reverse engineering it
• Uploading malicious code or content that infringes others’ rights
• Entering personal information unrelated to the courier business into AI features
• Reselling or sub-licensing EZtms to others

If we see such use, we may suspend the service after notice (or, if urgent, suspend first and then notify you).

The Company's data

Data the Company enters belongs to the Company. We use it only to provide and support the service, bill for it, and comply with the law. Usage records such as AI usage counts are used to calculate fees and limits and to run the service.

EZtms operators can see Company data to operate and support the service; “support view” is recorded first and is read-only for 60 minutes.

Service availability

We work to keep the service available, but we cannot promise it will be uninterrupted or error-free. It may stop for maintenance, or because of outages in services we do not operate (such as Google Cloud, Stripe, Resend or internet connections). The Company should also export and keep important records, such as manifests.

Limitation of liability

Nothing in these terms excludes, restricts or modifies any right or remedy under the Australian Consumer Law that cannot lawfully be excluded. To the extent permitted by law:

• where we fail to meet a statutory guarantee, our liability is limited to supplying the service again or paying the cost of having it supplied again;
• our total liability for all other claims is limited to the fees the Company paid us in the 12 months before the claim arose;
• we are not liable for indirect or consequential loss (including loss of profit, revenue or business opportunity); and
• we are not liable for loss of, damage to or delay of goods, customs refusals or penalties, errors in information entered by the Company or its customers, or loss caused by AI suggestions used without checking.

Termination and your data

• The Company may cancel at any time from billing management (Stripe) on the subscription screen. Cancellation takes effect at the time chosen there (usually the end of the period already paid for), when the staff app and customer pages stop.
• We may suspend or end the service for non-payment (after the 7-day grace period), a material breach of these terms, or unlawful use. If we end it for any other reason, we will give at least 30 days’ notice.
• Data is not deleted straight away when the service stops. The Company can export records such as manifests from the staff app, and can request other data by email (hibrizkr@gmail.com), which we will provide in a common format (such as CSV). At the Company’s request we will delete its data, except records we must keep by law.

Changes to these terms

When we change these terms we update the date on this page, and we notify the owner by email or in the staff app at least 30 days before any significant change that disadvantages the Company takes effect. Continuing to use the service after the change means you accept the updated terms. If you do not agree, you may cancel.

Governing law

These terms are governed by the laws of New South Wales, Australia, and disputes are to be heard in the courts of New South Wales.

Contact

ST Humans Pty Ltd (ABN 23 613 672 021)
hibrizkr@gmail.com